Betsafe Privacy Policy

We at Betsafe Online Casino take your privacy seriously, and this policy explains how we collect, use, store and protect your personal data when you visit our website, register an account, or use any of our services. Betsafe Online Casino is operated by NetPlay Malta Limited, a company incorporated in Malta and part of Betsson Group, licensed by the Malta Gaming Authority under licence number MGA/CRP/1117/2025. By using betsafe casino services, including our website, betsafe app, and any related platforms, you agree to the collection and processing of your data as described below.

Information We Collect

When you register with betsafe casino or complete a betsafe login, we collect personal information necessary to verify your identity, process transactions, and provide our services in accordance with applicable gaming regulations. We collect this information directly from you and, in some cases, from third parties such as identity verification providers and payment processors.

• We gather registration details such as your full name, date of birth, address, email, and phone number when you complete betsafe register
• We collect payment information, including deposit and withdrawal method details, transaction history, and account currency preferences
• We track your gaming activity, including bets placed, games played, and use of any betsafe bonus, betsafe free spins, or betsafe promo code offers
• We record technical information such as your IP address, device type, browser, and login timestamps when you access betsafe casino app or our website
• We may collect identity verification documents once your deposits reach €2,000 in a single transaction or across a rolling 180-day period, or earlier where our risk assessment requires it

How We Use Your Data

Our privacy policy governs how we use the information we collect. We process your personal data for several legitimate purposes connected to operating Betsafe Online Casino responsibly and lawfully.

• We use your data to verify your identity and age, ensuring you meet the minimum legal gambling age of 19 or the legal age in your province, whichever is greater
• We process your information to manage deposits, withdrawals, and any betsafe casino bonus or betsafe no deposit bonus you claim
• We use your gaming history to detect fraud, prevent money laundering, and comply with our regulatory obligations under our Malta Gaming Authority licence
• We analyse your activity to personalise promotions such as betsafe 100 bonus, betsafe 120 bonus, or free spins offers relevant to your play
• We use your contact details to send you service updates, account notifications, and where you have opted in, marketing communications about betsafe bonus code offers and promotions
• We rely on your data to provide customer support through live chat and email, available 24/7

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and betsafe casino app to improve your browsing experience, remember your preferences, and analyse site performance. Cookies help us recognise you when you return to complete a betsafe casino login, keep your session secure, and understand how visitors interact with our games, including slots, live casino, and jackpot games. You can adjust your browser settings to limit or block cookies, though doing so may affect certain features of our casino betsafe platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate Betsafe Online Casino and meet our legal obligations.

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, and Trustly to process your betsafe deposit and betsafe withdrawal requests
• We share information with identity verification and fraud prevention services to confirm your identity and protect against unauthorised account access
• We disclose data to gaming providers, including NetEnt, Microgaming, Play'n GO, Pragmatic Play, and live dealer providers such as Evolution and Playtech, where required to deliver specific game content
• We may share information with regulatory authorities, including the Malta Gaming Authority, where legally required
• We work with Betsson Group affiliates for shared infrastructure, customer support, and compliance purposes

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory, and accounting obligations. Even after you close your account with us, we may retain certain records related to your transactions and gaming activity for the period required under Maltese law and our licensing conditions. Outstanding stakes and bonus records are also retained until any related wagering requirements or withdrawal requests have been fully resolved.

Data Security

We are committed to protecting your data through appropriate technical and organisational measures. Your funds are held in a segregated bank account, protected in the event of insolvency, and separate from our operational funds. We use encryption technology to secure sensitive information transmitted through our website and betsafe casino app, and we restrict access to personal data to authorised personnel only. Despite these measures, no method of transmission over the internet is entirely secure, and we encourage you to protect your own login credentials when accessing your betsafe casino login canada account.

Your Rights

Depending on applicable data protection laws, you have certain rights regarding your personal information. We respect these rights and will respond to your requests in a timely manner.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information in your account
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can withdraw consent for marketing at any time by adjusting your account preferences or contacting our support team

To exercise any of these rights, you can contact us directly through support-en@betsafe.com. If you have a complaint regarding how we handle your data, you may escalate it to csmanagement@betsafe.com, and our team will investigate promptly.

Age Restrictions and Responsible Data Handling

We do not knowingly collect personal data from individuals below the legal gambling age applicable in their province. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that data and close the associated account.

International Data Transfers

As part of Betsson Group, we may transfer your personal data to jurisdictions outside your country of residence, including Malta and other locations where our group companies or service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make significant changes, we will notify you through our website or via email where appropriate. We encourage you to review this policy periodically to stay informed about how we protect your data at Betsafe Online Casino.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please reach out to our support team through live chat, available 24/7, or by email at support-en@betsafe.com. For unresolved concerns, you may contact our escalation team at csmanagement@betsafe.com, or reach the Betsson Group switchboard at +356 2260 3300.